Get customers inWebsites, bookings and marketing that turn interest into enquiries, and show you where they came from.
Look after every customerA better experience for your customers, with the follow-ups and time-consuming admin handled for you.
Run a smoother working dayTills, stock, money and numbers that agree with each other, so you can see how you're doing without the spreadsheets.
Everything else
Free, 20 minutes, no obligation
Get customers in
Website and enquiries
A website that does one job: turns a visitor into an enquiry or a booking, and tells you where they came from.
New build or a rebuild of your existing site
Enquiry forms, booking and call-back flows
Instant confirmation to the customer and an alert to you
Tracking of which pages, referrals and ads bring in work
Get customers in
Booking systems
Customers book themselves, at any hour, straight into your diary. You stop trading messages to find a time.
Online booking linked to your diary and your team
Deposits or payment taken at the point of booking
Confirmations and reminders sent automatically by email or text
Rebooking prompts after each visit
Get customers in
Marketing systems
Email and text marketing that runs on a schedule, using the customer details you already have.
Mailing lists built from your CRM and bookings
Campaigns managed in one place
Review requests and referral follow-ups
Simple reporting on what each campaign brings in
Get customers in
Social media streamlining
One content routine, so your social channels keep going when you're busy.
A content plan you can actually keep up with
Posts written in batches and scheduled ahead
One inbox for every channel
A monthly view of which posts bring in enquiries
Look after every customer
CRM and customer follow-up
One place for every customer, every conversation and every next step.
Help choosing and setting up the right CRM
Your existing contacts and spreadsheets brought in
Automatic follow-ups, reminders and review requests
Training for your staff, with written guides
Look after every customer
AI and automation
AI tools and automations handle the everyday admin, and you approve anything that matters.
Draft replies to enquiries, ready for you to approve
Quotes, invoices and reminders created from your records
Information passed between systems without retyping
Tested before it goes live, with a guide for your staff
Run a smoother working day
EPOS and stock
Tills, stock and bookkeeping that agree with each other, and a weekly view of how you're doing.
EPOS chosen and set up around how you sell
Stock levels that match shop and online sales
Links through to your bookkeeping and your accountant
Sales and stock feeding straight into your dashboard
Run a smoother working day
Dashboards and reporting
See how the business is doing at a glance, without pulling numbers together by hand at the end of the month.
One dashboard bringing together sales, bookings, enquiries and costs
The numbers that matter to you, updated automatically
Where your enquiries come from and which marketing is working
A weekly or monthly summary sent to your inbox
Run a smoother working day
Accounting and Making Tax Digital
Making Tax Digital for Income Tax comes in by income: over £50,000 from April 2026, over £30,000 from April 2027 and over £20,000 from April 2028.
Working out whether it applies to you
Choosing and setting up accounting software
Moving your records out of spreadsheets and paper
A simple routine for keeping records up to date
We set up the software and the records. You or your accountant send the updates to HMRC.
After handover
Ongoing support
Optional once everything's running, and you choose how much help you want.
Monthly support for changes, fixes and questions
Regular reviews of what's working
Help getting new staff up to speed
How it works
Four steps, one plan.
Ops CheckA free 20 minute call that ends with a clear first fix.
A plain planScope, cost and timeline, at a fixed price agreed before any work starts.
Build and handoverWe set it up and walk you and your staff through it.
Ongoing supportOptional monthly help with changes, fixes and new ideas.
Most businesses need work in more than one area. The Ops Check shows which comes first, and we build in that order.
Who we work with
Businesses with a lot to keep track of.
If any of these sound familiar, we can help: customers getting a patchy experience, new customers not finding you, or not being able to see your numbers.
Estate agentsIndependent retailersSalons and clinicsProfessional officesTrades and sole tradersCoaches, teachers and online businesses
Larger teams
Someone has to run the operations. It doesn't have to be you.
For businesses with a bigger team, several sites, or an owner who's still the bottleneck. We look at how it runs today, then either take on the operations or build them and hand them over.
Outsource Ops
Systems, reporting and processes run for you
Senior operations oversight across the business
Retainer levels matched to how involved you want us
No handover date. We stay as the function
Build and Handover
Systems, procedures and tools built around your business
Handed to a new hire, with recruiting as an optional extra
Or handed to an AI-assisted setup, with retainer support
Optional coaching through the first few months
We agree the direction with you, then run it and report back. You approve the calls that matter, as often as suits you: weekly, at milestones, or only when the direction changes.
Who you'll work with
Deb, and a small team behind her.
I'm Deb. I spent over twenty years in senior commercial and operations roles, with a finance background, so I look at how the work flows and what it costs. I took time out when my daughters were little and I'm now back building.
A small specialist team and AI tools handle the repetitive work, and you deal with me from the first call to the handover. I keep my client list small so everyone gets proper attention.
Building something bigger? Alongside Zen Operations I work with a small number of founders as a partner in the business. Visit Zen Founders
Free Ops Check
Find out what's worth fixing first.
A free 20 minute call with Deb that ends with a clear next step. No obligation, and a fixed price if you'd like us to do the work.
